Give at least two hours’ notice.
Request cancellation or rescheduling at least two hours before the agreed start. No cancellation charge applies; a paid cancellation is refunded in full. A new time depends on access and availability.
If you request cancellation or rescheduling less than two hours before the start, 20% of the package price is retained. For a paid cancellation, 80% is refunded. A rescheduled viewing requires a newly agreed slot.
If access is refused when we arrive for the agreed viewing, 20% of the package price is retained and 80% refunded if paid.
These terms apply when paid booking becomes available. No online payment is active now. If the host, landlord or agency changes the arrangement, tell us immediately so we can discuss a new time.
Requests sent here are reviewed by CasaChecked; submitting the form does not automatically cancel or move an appointment. Applicable consumer rights remain in place.
